Returns & Refunds
It's OK to change your mind. With Mounteen, you have 60 days to return your purchase.
Sometimes things don’t quite work out. We understand this and we got your back if you need to return your purchase. Most of our products can be returned within 60 days of delivery for a full refund or exchange. Exceptions apply.
First, please get in touch with us via the form below and let us know you'll be returning your purchase and if you would like it to be replaced or refunded. Items sent back to us without first requesting a return will not be accepted.
Return address
Mounteen LLC, 7025 County Road 46A, Ste 1071 #373, Lake Mary, Florida 32746, United States
Please consider using trackable services, as we will not be able to provide a return or refund in case your package gets lost on its way back!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Item condition
Item(s) must be in new condition, not missing parts, tags, or instructions. Items eligible to be returned must be postmarked within 60 days of their receipt by you.
Refund processing
Most refunds take 1-5 business days to be applied back to your payment method.
Miscellaneous
One more thing: You are welcome to keep any free samples or gifts that might've come with your purchase – those are yours!
Please review our Refund Policy for more details on the return & refund process.