Returns & Refunds

It's OK to change your mind. With, you have a 60 days to return your purchase.

Sometimes things don’t quite work out. We understand this and in the unfortunate circumstance that you need to return your Mounteen purchase, we’ll make it easy. Most of our products can be returned within 60 days of delivery for a full refund or exchange. Exceptions apply.

First, please get in touch with us via the form below and let us know you'll be returning your purchase and if you would like it to be replaced or refunded. We'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please consider using trackable services, as we will not be able to provide a return or refund in case your package gets lost on its way back!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Item(s) must be in new condition, not missing parts, tags, or instructions. Items eligible to be returned must be postmarked within 60 days of their receipt by you.

Please keep in mind that refunds usually take a while to be processed, so credit will automatically be applied to your original method of payment within a few days.

One more thing: You are welcome to keep any free samples or gifts that might've come with your purchase – those are yours!

Please review our Refund Policy for the complete description of the return & refund process.

Contact us about your return