Shipping policy

Last updated: August 19, 2024

Tracking

We provide a tracking number for every package we ship, because we want you to be able to know exactly where your order is at any moment.

We will send you an email with your tracking number after your order ships. You can then use it to track your order here.

Processing & handling

Most orders are processed within 24 hours, but in very rare cases handling can take up to 5 business days.

Please find below our average shipping times for different countries and regions for your reference.

Shipping destinations

We provide worldwide shipping with a few exceptions (see the full list of supported destinations below) through our trusted network of delivery partners and fulfillment centers.

Estimated shipping times

Look for the delivery time estimate on the product page.

Domestic shipping

Domestic United States shipping is available on multiple products, these orders will delivered within 2-7 days and are fulfilled from our warehouse in Santa Rosa, CA.

Zone 1

With the exception of Domestic Shipping, orders to Zone 1 deliver from our overseas fulfillment centers within an average of 5 to 17 days:

United States, Canada, United Kingdom, Australia, New Zealand, Austria*, Italy, Belgium, Latvia, Bulgaria, Lithuania, Croatia, Luxembourg, Cyprus, Malta, Czech Republic, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, Russia, France, Slovakia, Switzerland, Germany, Slovenia, Greece, Spain, Hungary, Sweden, Ireland, Norway.

*Due to recent changes in legislation requiring merchants to designate authorized representatives in Austria, orders originating from Austria may get cancelled. We're working on getting this resolved and will post an update here when it is available.

Zone 2

Orders to Zone 2 deliver from our overseas fulfillment centers within an average of 10 to 30 days.

Andorra, Brazil, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, Serbia, Turkey, Albania, Argentina, Armenia, Belarus, Bolivia, Chile, Colombia, Ecuador, Georgia, Guadeloupe, Guyana, Iceland, Japan, Kazakhstan, Kenya, Liechtenstein, Mexico, Moldova, Monaco, Paraguay, Peru, San Marino, Singapore, South Africa, South Korea, Suriname, Ukraine, United Arab Emirates, Uruguay, Vatican City, Venezuela.

Countries we do not ship to

See Appendix below.

Shipping cost

We offer free shipping on most products. Certain products (t-shirts and other apparel) will usually carry a small shipping fee.

Since we aim to provide you with the lowest shipping cost possible, all relevant shipping costs are calculated individually at checkout for each product.

Please note customers are responsible for any customs and tax charges due for their order.

Package not received

If you're experiencing issues with the delivery of your package, please first check your tracking number for any delivery-related updates. Should you need further assistance, don't hesitate to contact us at support@mounteen.com. In the event that the delivery issue stems from our end, we will promptly reship your package at no additional cost to you.

Please note, Mounteen cannot be held responsible for errors in the shipping address provided by customers. It's crucial to verify your address before placing your order. If you realize there's a mistake in the address and your order hasn't been shipped yet, please inform us immediately to avoid any delivery complications.

Unfortunately, if your package is delivered to an incorrect address or returned due to address errors, our ability to assist is limited.

Furthermore, we shall not be held responsible for circumstances in which the shipping company is unable to deliver your package due to factors beyond our control, including, but not limited to, inaccessible delivery locations or adverse weather conditions.

Appendix - Countries we do not ship to

We do not currently ship to the following countries:

Afghanistan, Åland Islands, Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guatemala, Guernsey, Guinea, Guinea-Bissau, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle Of Man, Israel, Jamaica, Jersey, Jordan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Réunion, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan Da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Uzbekistan, Vanuatu, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe