Frequently Asked Questions

Getting Started

How do I place an order?

First, if your item comes in different sizes or colors, please carefully choose your correct size or color choice before clicking the Add to Cart button.

After you have added all products to Cart, click Check Out and we’ll guide you through the rest of our simple & quick checkout process!

Do I have to have an account to place an order?

No, accounts are optional.

What forms of payment do you accept?

We securely accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, Diners Club International or JCB logo. All transactions are securely processed a secure payment processor (available processors vary from country to country).

Personal checks, money orders, direct bank transfers, or cash on delivery (COD) are not accepted in our store.

Order Processing and Shipping

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.

How long does shipping take?

Most orders are delivered within 7-14 business days depending on destination. Please review our Shipping Policy.

Will I get a tracking number after my purchase?

Yes, you should receive an email with your tracking number within 6 business days. If you have not received one, use our contact form or send a message to our customer service team at

You can then use your tracking number to track your order here.

Where is my order?

You can track your order on our Tracking Page here.

My package has not arrived

If you're experiencing issues with the delivery of your package, please first check your tracking number for any delivery-related updates. Should you need further assistance, don't hesitate to contact us at In the event that the delivery issue stems from our end, we will promptly reship your package at no additional cost to you.

Please note, Mounteen cannot be held responsible for errors in the shipping address provided by customers. It's crucial to verify your address before placing your order. If you realize there's a mistake in the address and your order hasn't been shipped yet, please inform us immediately to avoid any delivery complications.

Unfortunately, if your package is delivered to an incorrect address or returned due to address errors, our ability to assist is limited.

Furthermore, we are not accountable for circumstances where the shipping company is unable to deliver your package due to external factors, such as an inaccessible delivery location or adverse weather conditions.

Post-Purchase Concerns

Can I change or cancel my order?

If you are getting nervous about taking this big step into an e-commerce relationship with us it’s okay, commitment is scary.

Just send us an email at and our customer service team will help you out with your cancellation.

Orders that are already in the process of being shipped cannot be canceled.

We can also change your:

  • Delivery details
  • Name
  • Email
  • Phone number

I ordered several products, but only one came?

In order to expedite the delivery of your orders we often ship products in multiple packages, so delays between arrival of each product are perfectly normal.

My product arrived damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact our customer service team at providing:

  • Your order number.
  • A picture of the damaged product.

Once received, we'll be happy to provide a replacement free of charge.

Can I return my order?

Absolutely! Just send us a message if something's wrong, and we'll help you through our easy return & refund process. Learn more about Returns & Refunds

Additional Information

How secure is Mounteen?

Like Fort Knox! Our payment processor is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). This means that your payment information is encrypted with the highest level of encryption key length commercially available (128 bits).

Where are you located?

Mounteen is located in Florida, US. Address for returns & correspondence:

Mounteen LLC
7025 County Road 46A, Ste 1071 #373
Lake Mary, Florida
United States

Do you offer wholesale pricing?

Yes, we do! Please send us a message via this form and include a quantified list of products you're interested in.

Media and Contact

I’m a member of the media, where can I send a press inquiry?

For all press inquiries, please contact us via this form. We’d love to hear from you!

Contact us

If you have other questions, please feel free to contact us and we'll get back to you within 24 hours.